UX & Content Strategy
Clearing the lane
About 100 developer-written messages, rewritten so associates could recover without a phone call.
12% fewer IT Service Center calls
View case study →Senior UX Content Designer
I design the language in product interfaces — errors, actions, and the standards that keep them consistent.
Each one is a real engagement, reconstructed where client confidentiality requires it. Work done at Lowe's; UI reconstructed as Northbeam.
Content Standards & Design Systems
Standards that outlast the team
One content model across consumer and associate systems. I authored 94 criteria and built the evaluator.
94 evaluation criteria
View case study →More work
Accessibility & Compliance
Get the conversation going
Talk-to-Text on the company device so Deaf and hard of hearing associates do not put customer conversation on a personal phone.
Conversation in under 5 seconds (user research)
View case study →
In-Product Tutorials
They had the scanner. They didn't know it.
Interruptive App Sync tutorial after login.
200% scan-action adoption over six months
View case study →Selected employers and clients
Lockheed Martin
Bank of America
Janus Capital Group
Thermo Fisher Scientific
Novo Nordisk
Consumer Reports
North Shore LIJ
JCDecaux
Pitney Bowes
Lockton Companies