Communication

3 biggest communication challenges of 2012

February 6, 2012

When asked to identify the greatest challenges we expect to face this year as corporate communicators, our IABC WestFair communicators presented a picture of life in the trenches, where responsibilities were anything but predictable and change was the only constant. Not surprisingly, the effective use of social media topped the list, followed closely by change [...]

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The communicator’s skill of authentic listening

June 25, 2010

The skill of authentic listening is often taken for granted, but is something  professional communicators should continuously seek to improve upon. I was reminded of this today while working on a communication deliverable related to a client’s new intranet platform roll-out. A social media guidelines policy was drafted using a memorable acronym. Each letter was [...]

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Eight good ways to break bad news

April 6, 2010

A client asked about the best way to share bad news, so I tried to share some useful guidelines. Much of this could apply to a manager sharing difficult news with a direct report, as it could to a corporate communicator with change management communication responsibilities. Be empathetic: Stating the facts simply and directly is [...]

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