Workforce Engagement

Eight good ways to break bad news

April 6, 2010

A client asked about the best way to share bad news, so I tried to share some useful guidelines. Much of this could apply to a manager sharing difficult news with a direct report, as it could to a corporate communicator with change management communication responsibilities. Be empathetic: Stating the facts simply and directly is [...]

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Making Intranet/Internet Communication Personal Again

March 16, 2010

As a marketer or communicator trying to get a message across you have to be comfortable with the fact that a good number of people are going to ignore what you have to say. Am I saying that reflection and contemplation have gone out the window, another casualty of our attention-deficit-disordered internet culture? Has the [...]

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Local Coffee Shop Uses Social Media To Fight Injustice

January 14, 2010

You’ve heard it before: Individuals using social media to hold people and organizations to a higher level of accountability and transparency for perceived injustices—leveraging their network and the power of an engaged community to bring about change. An airline passenger with a smart phone Tweets about the fact that he’s been stuck on a tarmac [...]

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Four communication principles organizations can use to avoid the Tiger Woods effect in 2010

December 28, 2009

Public relations is counter-intuitive in the sense that it’s a study of what you’re communicating by choosing not to communicate. We’re not taught to think this way, and to do so seems slightly paranoid. Here’s a couple of communication principles organizations and senior leaders can put into practice in order to avoid the fallout—the Tiger [...]

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Part 2-Corporate Zombies: Coming to a Cubicle Near You (A Tale of Innovation and Near-Misses)

November 11, 2009

How do you feel about near-misses? Ok for horseshoes and hand grenades, eh? Well, in part two of our discussion about the cost of failing to keep employees engaged during an economic downturn—the cost of creating corporate zombies—I’d like to discuss one simple premise of employee motivation that applies to our present environment where so [...]

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The Cost Of Creating Corporate Zombies In A Down Economy

November 5, 2009

Is anyone talking about this? In looking for ways to innovate and grow their business right now have any companies thought of placing a renewed emphasis on employee engagement? Along with profit-to-earning-ratio calculations and the slashing of expenses are businesses calculating the total cost of owning a disengaged talent pool? The opportunity cost of failing [...]

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Using The Gift Of Feedback To Drive Employee Engagement And Inspire Excellence In Those We Manage

April 9, 2009

The “gift” of feedback is not only something discussed by a manager and his or her direct report during the performance management process, as important as that is. But I also believe it’s also the foundation for two-way communication at that can lead to real consensual decision-making at an organization. Understanding the value of feedback [...]

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